Reply to: Sixt Rent a Car
I have rented several cars by several rental company's here in Costa Rica. Let me tell you one horror story about SIXT Costa Rica. They do everything to rent you a car. You can even rent a car with them without any "valid" drivers licence. They don't follow their own company rules. (therms and conditions).
But if you return the car (even in excellent condition), they do again everything to rip you off. They say that the repair guy was checking the car and they provide you a enormous bill. I know different people where they did or tried to do the same. So unfortunately SIXT car rental Costa Rica is not a trustful company. Better try one of the others. There are many in Costa Rica. Please be warned and don't rent a car from this bunch of frauds.
Reply to: Vamos Rent-a-Car
Allow me to introduce myself to you. My name is George Schwarzenbach, founder and operating manager of Vamos Rent-A-Car.
Your complimentary words are very much appreciated by my staff and, of course, me personally. It is very rewarding to read when our company’s mission is realized.
We are very much aware of the power of our client’s opinion of our cars and services. Hence we are very sensitive to ensure our client’s impression of our organization. By the same token, I also encourage our clients to point out our flaws to ensure we keep improving! After all, it is not our perception of ourselves that matter -- rather that of our clients.
Your words are very much appreciated and I hope to welcome you again to Costa Rica.
Please feel free to contact us for any other suggestions, comments, or questions that may arise.
Reply to: H2O Adventures Tour
We had an absolutely amazing time rafting with H2O adventures!! Our guides were so knowledgeable and fun! Ericke and Louis did a fantastic job, and our crew couldn't have been better. The adventure lasted from 8am until about 2pm, they fed us some incredible Costa Rican fruits and then took us to a delicious lunch after! We highly recommend this company and would raft with them again :)
Reply to: Manuel Antonio Beach
We had an incredible time exploring Manuel Antonio National Park - we got there at 7am and spent the entire day hiking, spotting wild animals and relaxing on the beach. Be sure to bring food/water, as nothing is sold in the park.
Reply to: Solid Car Rental
Costa Rica is a beautiful ecotourist vacation destination.
Using Solid Car Rental as your car rental provider of choice can completely ruin your vacation. Trust me, I know.
Solid Car Rental - San Jose Office
Rented an Automatic, Rav 4 - March 2013
We were given a piece of crap, rental car that broke down on us, going up hill to Monteverde, then they had the nerve to blame it on us! and tell us that we were lucky they honoured our Full Coverage Insurance. ha
so, scarey driving experience, company that does NOT know the meaning of service. Stay away.
Thanks Solid, for almost ruining my honeymoon.
Reply to: Easy Ride
The shuttle was booked for 3:30 pm. Due to other poor reviews I read I even called the day before to confirm. Then at 4pm still no shuttle and no word. I called them again and they told me there was traffic and that they will be there soon. They finally arrived at 4:35 pm over an hour late. Then they did a detour to pick up another couple. IF they knew they would be late they should have called us (they knew the hotel we were at and could have called reception at least) AND they could have asked us to take a taxi to town to speed things up or told those people to meet them in a better location or both. Anyway, once in the shuttle the driver stopped 2 times for gas but did not seem to pump any, just made phone calls and walked around. We (both couples) told him we did not need to stop. We were all in a hurry and running late. Then he drove so very slowly that we did not get to our destination until 9 pm. So what should have been as per google maps a 3 hr 20 minute ride took over 5.5 hrs. If our flight had been earlier......
The driver was also talking and TEXTING while driving. It was night on poor roads with traffic.
Reply to: Monkey Ride
My son was quoted a price of $70.00 to ride from Dominical to San Jose airport. He was told he was the only one going to the airport along with 2 others going only as far as Jaco. The morning he left there were 4 other people in the van, 2 of whom also went to the airport which should have made his share $49.00. As the driver spoke no english, when my son returned home he tried to contact the person with whom he had made the reservation in Domincal to see if he would make things right. No one ever responded to several attempts. They were dishonest, unreliable and unresponsive and not a shuttle service I would recommend to anyone.
Reply to: Solid Car Rental
Same here, very very bad experience!!!!!!!!!!! Car wasn't ok when we got the car, they need to make thing before we could leave. 3 times an amount on hold on the creditcard and it took 3 weeks to solve the problem. No response on emails and don't come at appointment to pick the car up at the hotel. And after all, we are home now and paid everything and they block an amount of 400 dollar out of nothing...
SO DON'T GO THERE !!!!!! There are many carrental agencies who know what service is and have good cars...
Reply to: Hotel Magellan Inn
We stayed at Hotel Magellan Inn in Feb 2013. The hotel grounds were beautiful and peaceful and we enjoyed the company of their 2 parrots who hang around the lounge / restaurant area. Our room was clean and comfortable with everything we needed. We had the choice of an air-conditioned room or without for a little less, but we chose one with air. The included breakfast consisted of a variety of tropical fruits and bread with coffee or tea and for a little extra they offered eggs prepared to your liking. The hotel is located about one block from the beach and there are a few small restaurants within walking distance. The beaches are not great for swimming in this area because of rip currents but good for a nice walk to take in the scenery. The main town of Cahuita and the Cahuita National Park is only 5-10 min away by car and has more shops and restaurants. Overall we had a great stay here and the staff was helpful and friendly.
Reply to: Flamingo Adventures.
While visiting the Guanacaste area of Costa Rica we had the pleasure to meet with Justin from Flamingo Adventures and we booked all of the tours of our group with Justin. He met and went beyond any of our expectations for each of the tours! Justin is a local (Ontario) Canadian residing in Costa Rica and this made us feel quite comfortable using his services since he is aware of the safety standards of Canada!
Justin arranged for our group of 27 people to go out for a day of fun and adventure on the Lazy Lizard Catamaran Sailing which included an understandable and complete safety guideline for the tour, snorkeling in the bay with a Costa Rican guide who was excellent! We were shown blowfish up close, many puffer fish and had a sea turtle swim right under us in our group!
For those that were not into the snorkeling they provided pool noodles or life jackets to use to swim ashore the deserted beach and explore. There were 2 kayaks available to use around the bay and once the activities were done there was fresh fruit and sandwiches to revitalize us for the sunset cruise back to the Riu in Guanacaste. There was a steady supply of alcoholic drinks to quench our thirst and music to dance to along with fishing poles on the back of the boat to fish with as we were sailing for the fishermen in the group.
Along the way we had the ultimate experience of a group of at least 20 dolphins if not more swimming beside and in front of the catamaran. As I sat on the bow the dolphins swam so close I could almost touch them with my feet!! There were 3 baby dolphins in the group and they stayed with the boat until we turned into the bay and we observed a group of Manta Rays jumping out of the water ahead of us!
The overall experience of this tour was so unreal, the scenery was one deserted beach after another and the captain and his staff were very knowledgeable and fun! (supplying me with vinegar to sooth a jelly fish sting which didn't really hurt for too long it was just like a bee sting). At sunset being our 25th wedding anniversary my hubby and I had a photo shoot of us making a heart with our arms with the sunset inside at the suggestion of the captain which topped off a wonderful day for all!
The next tour a few in our group went ATVing and Ziplining and had a blast while a group of us went on a River Tour to see the white faced monkeys and many other native species. The boat tour guide was well versed in the wildlife of the area and was able to answer any and all questions we threw at him. He and the captain had a good eye for scoping out the wildlife along the way. The van driver Alex was a great navigator of the roads and we felt safe in his care, he stopped to show us howler monkeys, a Scarlet Macaw in the trees, explained the need for termites and their nests and stopped at a Tico restaurant for a great Tico meal on the way home. He even took us into a local Supermarcado to purchase coffee and he stopped at a fruit stand to get coconuts to drink!
I would highly recommend Justin from Flamingo Adventures to help with arranging your tours while in Costa Rica! Thank you Justin and we look forward to many more adventures when we return.
Reply to: Canopy Adventures
We had a great experience with Canopy Adventures! Their location is close to the SJO airport making it a great tour to start your trip. The guides were friendly, fun, and spoke very good English. They told us a lot about the cloud forest where the tour is located and how they work to protect the environment. The tour includes a nice walk through the jungle which allowed us to enjoy our surroundings before we got right to the zip lines. There are several very fast and long zip lines that were very thrilling, and their photographer goes ahead the whole way taking very professional pictures that you can view and purchase at the end of your trip. Overall we loved it, and would definitely recommend this tour!
Reply to: Hola Rent a Car
The car was expensive as it was. I contracted for a Montero 2010-2012. What I received was a worn 2006 and they would not lower the cost and there were no other cars to rent during the Christmas holiday. After numerous complaints, I have received no resolution. In addition, we had a flat tire on a very good paved road because of a piece of metal debris we ran over. We found then that the proper Montero jack was absent and the jack in the car was not adequate to lift the vehicle enough to change a tire. We had to pay someone to help us. Again, they charged our credit card in full and would not reimburse us the difference.
SCAMMERS!!!!!! Don't rent from this company.
Reply to: Vamos Rent-a-Car
Jerome's review is correct. We did cancel his reservation. However, there is more to it than what he presented.
If you will allow me to explain the circumstances in this extreme instance. I have pasted the internal correspondence between Jerome, Anibal (the Liberia station manager) and myself (we removed Jerome's email address to protect his privacy) -- if one would like to read them below my message.
Here's the background:
When Vamos first started, we had significantly older cars, but also at lower rates. One of our loyal clients, that has been renting from us for over eight years (2005), could not afford the rates for our newer model sedans (2009 Yaris is not "new", but "newer"); hence, we acquired one (1) 2000 Nissan Sentra just for this instance. Since it costs us less to acquire an older car than it does for our newer models, we also were able to meet this client's budget. Many of our clients rent for months on end and return year after year, so we often accommodate their long-term budgets. So, currently this is the *only* Nissan Sentra in our fleet and it is currently rented for several months by two of these returning clients.
Now here is the "twist", if you will. Our reservation system does have some shortcomings. One of them is that every car model is show on the website. Since we only have one Nissan Sentra in our fleet, it was shown as available...with the rate that was given to the client at the end of December 2012. When we entered the car in our reservation system, it was shown available for one or two days, even though it was already designated for these previous two clients. Right at that time when it showed as available is when it was reserved by Jerome.
So a few days after the reservation was received, we informed Jerome regarding some of the circumstances and apologized for the error.
I am not sure why Jerome would use the term "Bait and Switch", as this would entail an intention to deceit. I would agree with Jerome, if he were standing at the counter at the time of this rental, and our one of our co-workers tried to persuade him to purchase a more pricey car, but please consider that the reservation for Jerome is for March of this year. That is, it has not occurred yet. We also informed him that it was an error of our reservation system and offered him the next available vehicle category briefly thereafter.
I hope that my explanation clarified the context. To support our "case", please see the emails pasted below my signature.
As a side note, we are currently changing to a new reservation system and should have this "Nissan Sentra issue" resolved once it goes online -- hopefully by the beginning of April, 2013.
Here is the link to the page showing the car in question (as you can see it does not show an image):
We have requested from the developer of the current system to fix this, but so far, to no avail. Hence, this is one of many reason that we are switching to a new system.
p.s. Below is the correspondence starting with Anibal, our Liberia station manager asking me for advice.
= = =
Could you please give me your opinion about it, please read the emails below, this customer made a reservation which by mistake went trough, it was by the time that we were including the Unit 191 in the system which is the one rented by Mr Antonette with a special rate, I sent an email to this customer saying that the car was not available and then we had to cancel the reservation (Please see below the email address and the date that I was sent). Now the customer says that he did not receive it [cancellation notice] and now we have to
honor the price, despite he still has almost 5 weeks to look for a different option in another rental agency. He called this morning and said that he will place a no nice email about us in trip advisor. Please let me know what you will do. Thanks.
-------- Original Message --------
Subject: Re: Fwd: Re: Fwd: Your Costa Rica car rental reservation
Date: Tue, 29 Jan 2013 19:16:57 -0500 (EST)
From: JERRY XXXXXX Owner
To: Anibal Morales
Vamos confirmed my reservation for a rental car for the time period shown. I did not ever recieve an e-mail from your company canceling the reservation. If you do not have the car available any longer, then you must allow me to rent a similar vehicle for that same price and time period as shown on the reservation.
If you sent an e-mail to me for the cancellation, you should have requested a receipt of the e-mail from me or placed a phone call to me in person. This is an unaccepatble business practice on your part and must be correctly as soon as possible.
Please call me on Wednesday morning at (xxx-xxx-xxxx) to discuss this issue with me personally.
----- Original Message -----
From: Anibal Morales
Sent: Tue, 29 Jan 2013 16:58:38 -0500 (EST)
Subject: Fwd: Re: Fwd: Your Costa Rica car rental reservation
Thanks to let us know your new arrival time, however I think that the below email which was sent to you 3 days later that you did reserve the vehicle did not reach you properly, so if you read below, we are so sorry to say that the requested vehicle is not longer available so we had to cancel your reservation, Please accept our apologies for all these misunderstandings. Please feel free to contact me if you do have any question. Thanks
-------- Original Message --------
Subject: Re: Fwd: Your Costa Rica car rental reservation
Date: Thu, 03 Jan 2013 13:15:43 -0600
From: Anibal Morales
Thank you so much for your interest in our company, we are so sorry to say that because of a glitch of our reservation system your reservation was accept however this Vehicle Category is not longer offered by our company, so we will have to cancel your reservation, we really hope you can accept my apologies for the inconveniences that situation may have caused you. Please do not hesitate to contact me if you do have any question or if I can be of any help.
END OF MESSAGE
Reply to: Vamos Rent-a-Car
My wife and I have recently planned a trip to Costa Rica for our 5th vacation there. We booked a rental car with Vamos for the 10 days of our vacation in the Guanacaste area. Our rental car reservation was confirmed with an e-mail and confirmation number on December 31, 2012. After our flight schedule was determined, I contacted Vamos on January 28th to let them know our exact flight time arrival and flight number since they normally have someone to meet you at the airport and take you to the rental location off site. I was suprised to get an e-mail from Vamos on January 29th saying that our reservation had been canceled and that an e-mail had been sent to me three days after the confirmation stating that the car was no longer available and that our reservation had been canceled. We immediately contacted Vamos to see what could be done. They said that the car that was advertised and confirmed was not available during our time and therefore the reservation was canceled. We never received an e-mail from Vamos. They offered us another vehicle, a Jimmy at over twice the price of the car that was confirmed on our reservation and later canceled. The agent says there was a glitch in their system and therefore they had to cancel. What a rip off. I am wondering what might have happened if i had not contacted them to let them know our flight time. We would have arrived without a car rental reserved. This is a true story of the classic bait and switch!
We have rented in Costa Rica from other agencies in the past and have never experienced a problem other than a flat tire.
We have rented cars in various locations and every agency we have dealt with in the past will always honor their confirmation price even if the car that was reserved is no longer available. Always upgrading at the least. Stay away from Vamos if you can...very unethical business!
Reply to: Casa Alfi Hotel
We had a great time at this cute little B&B. My boyfriend and I love to explore new places on foot and this hotel is in the perfect location for it- a five minute (max) walk to the National Theatre, where we caught a symphony and The Nutcracker. The Plaza Culture, main shopping strip, and tons of restaurants are only a few minutes walk away. The area feels safe and friendly. And the complimentary breakfast is yummy and filling (unlike some hotels).
Reply to: Casa Alfi Hotel
I stayed here for two weeks with my fiance and had an amazing time. The hotel is located in the heart of the city within walking distance of just about every attraction San Jose has to offer. In addition we woke up each morning to a breakfast consisting of eggs, delicious gallo pinto, toast, and a massive platter of fresh fruit brought right from the corner fruit store. The owner Alfi is a wealth of information and stories from his round the world travels. He is now our facebook friend, and we will definitely stay at Casa Alfi again.
Reply to: Casa Alfi Hotel
The problem with corporate chain hotels, in my opinion, is the fact that a chunk of the earnings will go to a CEO you will never know or meet in person. In addition, many hotels lack character of any kind but in this case, Casa Alfi Hotel's owner, "Alfi", lives right at the entrance of the premises. Alfi has decorated each room differently and each has a unique spirit to it. Alfi's keen eye for art have given this place a great ambiance, especially when eating breakfast and hearing the sound of singing canaries in an exquisite wooden birdcage in the middle of the restaurant. Alfi will usually join for breakfast and will share with you great stories of the amazing life he has lived. It is a pleasure paying for a night's stay here.
I have been to budget hotels and hostels around San Jose yet none truly encompass the experience I have received here. Alfi provides an included breakfast with fruits, toast, cereal, gallo pinto( the national dish, a rice and beans mixture), an egg cooked to your preference, hot coffee, and tea. Don't be fooled by many places around San Jose which promise free breakfast. Free breakfast around San Jose usually means bananas and cheap cookies but not here.
I will conclude with saying that hot showers are available all day, unlike most budget areas around San Jose, and that city noise is at a minimal here. Casa Alfi is located in front of a pedestrian boulevard so all you may hear at times is the quiet chatter of people or the voices of vendors. The noise traffic seems fairly distant unlike most areas.
I highly recommend this establishment if a unique experience is desired.
Reply to: Hola Rent a Car
lie through thier teeth. the average costa rican person is wonderful but this company scammed me out of over 1200 dollars due to an accident that i paid full coverage for. Noticed someone else had a similar issue, stay away from this company. I bet they actually take the money and make the insurance claim, i would not be surprised
Reply to: Hola Rent a Car
Got full coverage, then was charged over 1500 dollars american for hitting a pothole and getting two flat tires. Did exactly what they told us to do and all of a sudden they did not speak english and took us back to the hotel and charged our card, maxing it out and ruining our vacation, atleast what would have been an otherwise wonderful vacation. Do not use Hola unless you want to deal with a credit card dispute case at christmas no less, dispicable.
Reply to: Hotel La Colina
On my travels to Manuel Antoinio I stay in the comforts of La Colina
Afforable, Safe, Friendly,Breakfast Included, clean,Pool, Live Music, Ocenview and the list goes on and on
I have visited Costa Rica 9 times and the last 6 stayed at La Colina....It has become my home away from home and location is perfect for a day at the beach or walk to Quepos
Experience La Pura Vida
at La Colina Hotel
Reply to: Vamos Rent-a-Car
Vamos Car Rental
We rented a small 4 door, 4-wheel drive car from Vamos and it was a good choice. The car was a Daihatsu Bego I believe, it seated all four of us comfortably, with our luggage it was full but it was big enough for our needs and it was economical on gas. Raphael met us at the airport, he had a sign with our name and we found him immediately as we left the secured area to pick up our luggage. He patiently waited while we got water to drink, used the bathroom and just generally gawked as I tend to do in new interesting places, in fact he told us more than once to take our time, no hurry. We loaded up and he drove us to the Vamos Office, all car rental places are remotely located and require transportation and they all provide either personalized service or a shuttle. They answered all our questions and made copies of our Passports and the Entry Stamp page for us as well. Bottom Line, I recommend VAMOS Car Rental at Liberia Airport in Costa Rica. They provide excellent service, a good automobile at a good price, speak excellent English and are pleasant, courteous and helpful.
Reply to: Mar Y Selva Ecolodge
I booked a reservation this past year and paid the $110 deposit to hold my reservation. However, a few months before the trip, I needed an emergency lung transplant. My health was too fragile to take the trip, so I canceled the reservations two months in advance. Their policy on their website states they will give a "90% refund of deposit if reservation is cancelled within 15 days of arrival date." I cancelled TWO MONTHS in advance, and dozens of emails later, I still haven't seen a penny of my deposit.
I won't get my money back, but I do plan on warning other tourists. Go somewhere else! There are plenty of places to choose from, and it's best not to choose a place that won't be accommodating.
Reply to: Surf 4x4 Costa Rica
I rented this vehicle recently--wet season, and it was delivered to the airport, with a free small cell phone to use if needed. I was given a reasonable price and I opted out of full insurance, showing proof that my credit card covered it. The Chevy tracker is an OK older 4X4, not great looking, but good enough for my needs on that vacation. I traveled from SJO to the south Pacific coast. Stayed at a hotel and parked the Chevy for 3 days. During my travel from Manuel Antonio to the Arenal area, I stopped at a grocery store and the Tracker wouldn't start until it cooled off for 5 minutes. I was glad I had the cell phone, ready to call the car company, but really didn't need to use it after all. I was given a steering wheel lock and key, and paid extra for a GPS that worked fine except for one afternoon, where it froze up and I had to ask for directions back to the hotel from a lunch outside the town that I was staying at. After the GPS ran out of battery, I recharged it and it worked fine after that. The owner picked up the vehicle at my last hotel night stay near the airport, which had a shuttle to the airport and i had no more use for the rental vehicle. Roads to the National Parks were not paved, bad, so the tracker handled that nicely. Also, i was caught in some heavy downpours at times. No problems with the rental working on wet roads.
Overall, some nice perks, like good rates, a cell phone free of charge and wheel lock. This car rental company was recommended by another company via email, that explained that they were sold out, and this company was a reliable one.
Nice enough company, could use some newer vehicles in the future.
Reply to: Copacabana Hotel
Love the Copacabana we had a great time we enjoy the fact that its for adults and clothing optional, this is a lively hotel with parties every night. The staff is amazing they make you feel at home and help you with everything you need. The food was great, the room clean and comfortable. if you visit Jaco take a look to the Copacabana Hotel.
Reply to: Jardin del Eden Hotel
I recently stayed at Jardin del Eden Hotel and had a great experience.
Reply to: Villa Kristina
An impressive place, very close to Manuel Antonio National Park, prices are very accessible for the area with many amenities. In the midst of nature...
I recommend it for locals and international tourists.
The access may be a little difficult for a car, but if your clutch is in good condition you should be able to make it up there.
Reply to: San Clamente Bar and Grill
Stopped by for lunch and had a great chimichanga, basically a fried burrito with rice chicken and cheese, topped with fresh avocado and pico de gallo. This is a hard dish to get right, and it was perfect.
Reply to: Hotel Luisiana
We only stayed one night in July of 2010. We were headed to the airport the next morning. It was quiet and clean and the staff was helpful and courteous. The breakfast was delicious. It was a perfect night. I enjoyed the back terrace at night and I felt safe.
Reply to: Villas de la Selva
Great View! and a short walk down to the beach, pretty steep though, save some energy for the walk back up. Our room was great, excellent patio with chairs and a hammock, and even a kitchenette. The pool also has an ocean view, and this hotel is close enough to walk to near-by restaurants too. Overall nice place for a great value.
Reply to: Manuel Antonio Hotel
My wife and I had a great experience at this hotel. Its at the very end of the street heading to Manuel Antonio Park, and it is as close to on the beach as you can get. The room was clean, comfortable beds, and a nice little patio with a great ocean view. We even saw monkeys coming right up to the hotel from the park. The restaurant on the property had great food and service and was a lot less expensive than some of the other restaurants in the area. They even brought us breakfast right to the room. We give it 5 stars and i'm sure we'll be back.
Reply to: Hotel Los Almendros
Hola Jenny gracias por todo que quesadilla mas rica del mundo, voy a volver. saludos Esteban, Ivania y Jose Cordoba.
Reply to: Kabob Divino
I went to the Dominical area of the beautiful nation for surfing. Wandering around hungry, I walked into this restaurant. The staff was very welcoming and it felt like the place to eat. After trying one of their kabobs, the taste really was divine, as per the name. Great stuff! Recommended.
Reply to: Hotel Costa Paraiso
Perfect place to relax. I loved the ocean view and well maintained landscapes.